Legal
Real IQ does not sell your data or your customers' data. Audio is never stored. Conversations collected through the Service are private and confidential.
Real IQ ("we", "us", "our") operates a voice-based AI feedback platform accessible at myrealiq.com. This Privacy Policy explains how we collect, use, store, and protect information when you use the Service as a Customer (a business using Real IQ to collect feedback) or when your customers interact with a Real IQ agent as an End User.
By using the Service, you agree to the practices described in this policy. If you are a Customer, you are also responsible for ensuring your own End Users are informed about how their data is collected and used.
When you create an account, we collect your first name, last name, email address, and company name. Payment details are processed directly by Stripe — we do not store card numbers or billing credentials on our servers.
We store the configuration you create for your agents: agent name, welcome message, questions, follow-up logic, and any custom settings. This data is used solely to operate the Service on your behalf.
When an End User completes a voice session with a Real IQ agent, we transcribe the audio in real time and immediately discard the audio. We do not store audio recordings at any point. Transcripts are retained for up to 24 months and are accessible to you via your dashboard and CSV export.
We collect aggregate, anonymised metrics such as session completion rates, response rates, and credit usage. This data cannot be traced back to individual conversations or End Users and is used to improve the Service.
We automatically collect standard technical information including IP address, browser type, device type, and pages visited within the dashboard. This is used for security, debugging, and product analytics.
We use the data we collect to:
We do not use individual conversation content to train AI models. All AI providers in our pipeline operate under zero data retention agreements.
End Users are your customers — the people who speak with your Real IQ agents. You are the data controller for End User data. Real IQ acts as a data processor on your behalf.
End Users interact with Real IQ agents through a voice session. We process their spoken responses transiently for the purpose of generating the feedback report you requested. We do not independently contact End Users, build profiles of them, or use their data for any purpose other than delivering your feedback report.
As the Customer, you are responsible for obtaining any consent required from your End Users before directing them to a Real IQ session, and for ensuring your use of the Service complies with applicable privacy laws in your jurisdiction.
Real IQ agents are not permitted to ask respondents for passwords, PINs, one-time codes, payment card numbers, CVV/CVC codes, bank account or routing numbers, wallet seed phrases or private keys, government-issued identifier numbers, or other sensitive personal credentials. Our system blocks the creation of agents whose questions appear to solicit this information.
If a respondent volunteers any of this information without being asked, we treat it as incidental: it is not indexed, not surfaced in dashboards, not used to enrich any profile, and is purged from stored transcripts on a best-effort basis using automated redaction. We do not knowingly retain volunteered sensitive credentials.
We also remind respondents at the start of every session that Real IQ never asks for passwords, payment details, or sensitive personal information, and that they should end the session if they are ever asked.
We do not sell, rent, or share your data or your End Users' data with third parties for marketing purposes. We share data only in the following limited circumstances:
Audio recordings are never stored. They are transcribed in real time and discarded.
Conversation transcripts and associated AI-generated data are retained for 24 months from the date of the session. After this period, they are permanently deleted. You can export your data at any time via the CSV export feature in your dashboard before deletion occurs.
Account data is retained for as long as your account is active. Upon account closure, we delete your data within 90 days, except where retention is required by law.
We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no system is completely secure.
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete it. To exercise these rights, contact us at contact@myrealiq.com. We will respond within 30 days.
If you are subject to GDPR (European Economic Area or UK), you have additional rights including data portability and the right to object to processing. Real IQ will act as a data processor under your instructions for End User data.
We use essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to use the dashboard.
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and, for material changes, notify you by email or via an in-app notice. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
For privacy-related questions or requests, contact us at:
contact@myrealiq.com
These terms are governed by the laws of the State of California, United States.