How it works Pricing Contact
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Stop asking.
Start listening.

Replace one-sided surveys with real conversations. Real IQ uncovers sentiment, themes, and root-cause insights from what customers actually say — CSAT and NPS included. No forms. No typing.

Outdated
Traditional survey
Overall satisfaction: 3/5
⭐
⭐
⭐
☆
☆
You know the score. You don't know why.
Real IQ Insights
AI-powered customer feedback
What they said
"I almost didn't complete it — the checkout kept crashing on mobile. Nearly lost me."
CSAT
3.2
Sentiment
Negative
NPS signal
Passive
Themes detected
Checkout friction ↓ Mobile bug Product fit ↑
Know why, not just what
CSAT inferred automatically
NPS without the form
Root cause analysis
Customer trends over time
Go live in minutes

What Real IQ does

Real intelligence through conversation, not forms.

One open-ended question. A natural AI follow-up. And actionable insights waiting in your dashboard — sentiment, themes, CSAT, and the exact words your customer used. In 30+ languages, natively.

3–5×
Higher completion rate
Voice feedback completes at 3–5× the rate of email surveys.
100%
Of conversations scored
Every call gets a CSAT, NPS signal, and themes — not just the 8–15% who bother filling in a form.
Seconds
From call end to clarity
Actionable insights ready the moment the call ends — not days of manual analysis.

Who it's for

Built for every team that needs to listen

One platform. Six feedback contexts. Deploy in minutes — no dev required.

Customer experience
Friction, confusion, and delight across your site or product
Post-purchase
How customers felt after buying — in their own words
Conversion blockers
Why visitors don't complete purchases
Retention & churn
Why customers leave — or stay loyal
HR & employee feedback
Pulse surveys, onboarding, exit interviews
Agencies
One account, multiple clients — each with their own agent and brand

How it works

Three steps to real insight

Set up once. Let your customers talk. Wake up to insights you didn't know you needed.

01
Go live in minutes
Tell us what you want to learn from each customer. We suggest the opening question and guide you through configuration. Then just share a link, or paste one script tag on any page — post-purchase, post-support, or anywhere else. You're live!
02
Customers speak freely
A natural AI conversation opens with a single question. The AI follows the customer's thread — no scripts, no dropdowns. Customers say what they actually think because it feels like being heard, not surveyed.
03
Insights arrive automatically
Every conversation is analyzed for sentiment, themes, CSAT, and NPS — inferred from what customers said, not a rating they clicked. Your dashboard shows what's driving scores up or down, with verbatim evidence.

What you get

Everything you need. Nothing you don't.

Scores without rating scales
CSAT, NPS, and sentiment inferred directly from what customers say — no numeric scales, no star ratings.
3.8
CSAT
▲ +0.2
+34
NPS
▲ +6
72%
Positive
▼ -3%
Root cause, automatically
Themes ranked by CSAT impact — not just mention count. Know what to fix first.
Checkout friction↓ CSAT −0.8
Shipping speed↑ CSAT +0.6
Promo code bug↓ CSAT −0.3
Set up in minutes, no tech skills needed.
Tell us what feedback you want. We handle the rest — your agent is live in under 10 minutes.
Step 1 of 3 · What do you want to learn?
How was your experience with this order?
Friendly · Female voice
Go live →
Agent live · myrealiq.com/r/post-purchase
Your customers' actual words
Not a score. Not a summary. The exact phrases that reveal what's working — and what isn't. Customers can respond in their own language — 30+ languages supported natively.
"The checkout kept crashing on my phone — I almost gave up."
Customer #4821 · CSAT 2/5 · Checkout friction
"It arrived in two days. I wasn't expecting that at all."
Customer #5103 · CSAT 5/5 · Shipping speed
"The promo code just wouldn't apply. I refreshed three times."
Customer #4956 · CSAT 2/5 · Promo code bug
Know when a loyal customer starts to turn
Every identified customer has a satisfaction timeline — their CSAT across every session, in their own words. Spot a promoter going quiet. Catch a detractor before they churn. See a recovery in action.
SL
#cust_4821
4 sessions
Declining
Mar 2 · 4.2 Mar 14 · 3.5 Apr 18 · 2.4 Jun 7 · 2.1
"The checkout kept crashing on my Samsung — I almost gave up."
Today · CSAT 2.1 / 5
Private by default
Audio is discarded the moment it's transcribed. Your customers' conversations are never sold, shared, or used to train public AI models.
Audio discarded after transcription
Never sold or shared with third parties
Not used to train public AI models
Transcripts deleted after 24 months

Deployment

One link. Every channel.

No integrations to configure. Every method works on every plan. Your agent link is all you need.

Email or SMS

Drop the link into any message — post-purchase, support follow-up, or employee check-in.

Your website

One script tag adds a floating feedback tab to any page. Visitors click, speak, done.

Post-purchase flow

Trigger after checkout via Klaviyo, Shopify, Mailchimp, or any tool that sends a URL.

QR code

Print on receipts, packaging, in-store signage, or event materials. Any QR generator works.

Slack or Teams

Share with employees for pulse surveys, onboarding feedback, or team check-ins.

Every method included on every plan — no add-ons, no integrations to set up.

Integrations

Works with the tools you already use

Automate survey delivery from any platform using a personalised link. Drop it into any email flow, Zapier workflow, or Shopify automation.

K
Klaviyo
Shopify
Mailchimp
HubSpot
Zapier
Intercom
Stripe
ActiveCampaign
Salesforce
WooCommerce
Customer.io
Chargebee

Simple pricing

A monthly plan that includes your conversations.

No setup fees. No seat licenses. One subscription, one quota, shared across all your agents. Go over? Sessions keep running — overage is billed transparently at month end.

See full pricing →
Plans from
$149
per month · 300 conversations included
  • 25 free conversations on signup
  • No credit card to start
  • CSAT & NPS inferred automatically
  • Theme & driver analysis dashboard
  • Overage available — agents never go offline
  • Conversations private — never shared with public AI models
Start free — no card needed